FAQ and Customer service
(1)The basic manufacturing principle of VPEKS is to use internationally branded components as much as possible. Almost 95% to 100% of components of them are made by OMRON>, SIEMENS>, ABB>, Schnieder>, AirTAC>, NSK>, etc. In this case, our foreign clients will not worry about the lifespan and replacement issues in the future.
(2)In product design and program design, we adhere to the principles of simplicity and ease of use. After all, the purpose of automation is to save labor costs, not to create operation costs.
(1)VPEKS’ salesmen are not only sellers but also seasoned engineers. They could help you a lot by providing the best solution and proper machines.
(2)VPEKS provide integrated solutions for clients. Besides providing high-quality machinery, in-time online after-sale service, and on-site installation service, we could help clients choose suitable package raw materials, calculate site area, input-output ratio, electricity, air supply, etc.
If you need small bag packing machines, firstly please confirm your bag type. Secondly, according to your product’s characteristics, choose a dosing system(screw type, pump type, etc). Thirdly, according to bag size, choose the machine model. If you need packing machines for big bags(5kg to 50kg), tell us your target output per hour and the name of your raw materials.
If you need small bag packing machines, firstly please confirm your bag type. Secondly, according to your product’s characteristics, choose a dosing system(screw type, pump type, etc). Thirdly, according to bag size, choose the machine model. If you need packing machines for big bags(5kg to 50kg), tell us your target output per hour and the name of your raw materials.
The production time of different machines ranges from 10 days to 30 working days. As for shipping issues, there are different shipping ways for options. In most countries, we can help clients with a door-to-door shipping service. Air shipping is fast but expensive, so it’s a good choice for urgent orders, and it only takes 7-10 days max. Sea shipping is the most economical shipping way, depending on different destination seaports, the shipping times range from 15 to 45 days.
We have 1 year guarantee for all the machines. If any components are broken during 1 year, we will send replacements to clients for free by express. And we will take videos to teach you how to replace it. Also, we have several service centers in different countries. We offer lifetime technical support. Since we adopt international components, clients can easily source spare parts from locals after 1 year.
We’ll dispatch an engineer to your facility, help to install the machine and train your staff on how to operate it. The customer pays for round-trip airfare, accommodation and USD150/day/person. Depending on the machines you ordered, it will take about 7 to 30 days.
We have customer success cases in most countries. Suppose we get permission from a customer who imports a machine from us.
The actual speed may be influenced by factors as follows: Material: viscosity, density, volume, weight, etc. Machine: the speed of the dosing system (piston for liquid, combination scale for granules, and augur filler for powder)
We have been certified by reputable certification bodies.
Once the machine is finished, we will run it over 72 hours and send a test video to you. Of course, you can come in person or hire a third-party organization to inspect our factory.
Payment<= 5000 USD, 100% in advance. Payment>= 5000 USD, 30% T/T in advance, balance before shipment.